Miami, FL — November 26th, 2024
AD1 Hospitality is proud to announce it has been honored with a 2024 HSMAI Adrian Award for Digital Innovation, recognizing its groundbreaking AI Bartender Experience — a first-of-its-kind solution transforming hotel F&B service through artificial intelligence.
Unveiled at the Wyndham Orlando Resort & Conference Center Celebration, the AI Bartender blends technology and hospitality to offer personalized drink recommendations, natural language interaction, and rapid, contactless service. This innovation not only enhances the guest experience but also relieves pressure on hotel teams during peak business periods — allowing for faster service and increased operational efficiency.
“This is more than just a novelty — it’s a glimpse into the future of hotel operations,” said Jon McMillian, Corporate Director of E-commerce & Marketing at AD1 Hospitality. “Our AI Bartender is part of a larger commitment to integrating smart, guest-centric technologies across our portfolio to elevate service and streamline the guest journey.”
AD1’s innovation strategy focuses on leveraging emerging technologies to enhance guest experiences, improve operational efficiency, and support hotel teams in delivering exceptional service. The AI Bartender is one of many initiatives positioning AD1 as a tech-forward management company that balances digital advancement with personalized, human hospitality.
The Adrian Awards, presented by the Hospitality Sales & Marketing Association International (HSMAI), honor excellence in hospitality marketing and innovation on a global scale.
